This policy explains how returns and refunds are handled for collectible figures and boxed merchandise purchased through Funkotooys.us.com. Because these items are intended for collection and display, both the product and its packaging condition are important.
Each request is reviewed based on product condition and packaging integrity.
Return Window
Return requests should be submitted within 30 days of delivery. The delivery date is determined by the carrier’s tracking confirmation.
Requests submitted after this period may not be eligible for standard return processing.
Condition Requirements
To qualify for a return, items must remain unopened and in original packaging condition. Packaging must be intact, and the product must not have been removed, displayed, or handled.
The following conditions generally apply:
- Product remains sealed in original packaging
- Box and packaging are intact and undamaged
- No signs of opening, handling, or display
Items Not Eligible for Return
Certain situations prevent items from being accepted as returns. These include:
- Products that have been opened or removed from packaging
- Items with damaged, creased, or altered packaging
- Products that have been displayed or handled
- Items missing original packaging components
- Products marked as final sale
For collectible items, packaging is considered part of the product and must remain in acceptable condition.
Damaged or Incorrect Items
If an order arrives damaged or incorrect, assistance is available. Customers are encouraged to contact support shortly after delivery.
Photographs of the product and packaging may be requested to help review the issue.
Once confirmed, a replacement or refund may be arranged depending on availability.
Packaging Condition Notice
While packaging is protected during shipping, minor wear may occur due to handling in transit. Minor imperfections may not qualify as damage for return purposes.
Return Authorization
Returns should not be sent without prior approval. After a request is reviewed, instructions will be provided for returning the item.
Unapproved returns may result in delays or inability to process the request.
Return Shipping
When a return is approved for reasons unrelated to shipping damage or order error, return shipping costs are typically the responsibility of the customer.
If the return is due to a confirmed issue, return shipping arrangements may be coordinated through customer support.
Refund Processing
Once the returned item is received and inspected, the refund process begins. Approved refunds are issued to the original payment method.
Depending on the payment provider, it may take several business days for the refund to appear.
Undeliverable Orders
If a shipment cannot be delivered due to incorrect address details or refusal by the recipient, the package may be returned by the carrier.
Additional shipping costs or handling deductions may apply before a refund is issued.