Products available through Funkotooys.us.com include collectible figures and boxed merchandise intended for display. Each order is prepared and checked prior to shipment, but occasional issues may be identified after delivery.
This policy outlines how product concerns are reviewed and what situations may qualify for assistance.
Product Condition on Arrival
If a product arrives in a condition that appears inconsistent with normal fulfillment, customer support may review the situation.
Examples that may be considered include:
- Significant structural damage to the item upon delivery
- Incorrect item received
- Missing components included in the original package
If such issues are identified shortly after delivery, assistance may be available.
Packaging Considerations
Packaging is part of the collectible product. While care is taken to protect packaging during shipping, minor imperfections such as small creases or surface marks may occur due to handling in transit.
Minor packaging wear is generally not considered a defect.
What Is Not Covered
Certain conditions are not considered product defects due to normal handling or display practices.
- Minor packaging wear or cosmetic imperfections
- Changes resulting from display, storage, or environmental exposure
- Damage caused by handling, dropping, or improper storage
- Perceived changes in collectible value
These conditions are considered part of normal ownership and display.
Use and Display Considerations
Products are intended for display and collection. Customers are responsible for maintaining condition through proper handling and storage.
Exposure to sunlight, humidity, or repeated handling may affect appearance over time.
Reporting a Concern
If a product issue is identified, customers may contact support with the order number and a description of the concern. Photographs may be requested to assist in reviewing the situation.
Each case is reviewed individually based on the information provided.
Resolution Options
If a concern is confirmed to be related to fulfillment or manufacturing, possible solutions may include replacement, store credit, or a refund depending on availability.
The appropriate resolution will depend on the nature of the issue and product availability.